Refund Policy
Version: draft · Last updated: 2026-07-27
1. Digital goods and credits
Our service sells prepaid points (credits) that are consumed to generate images, video, and audio. Points are digital goods delivered to your account immediately after payment.
2. Unused credits
If you have not spent any points from a purchase, you may request a full refund within 14 days of that purchase by contacting support. Once points have been spent on generation, the spent portion is non-refundable because the compute has already been consumed.
3. Failed generations
If a generation job fails on our side, the points for that job are automatically returned to your balance. You are not charged for failed jobs. If you believe you were charged for a failed job, contact support with the job ID and we will investigate.
4. Subscriptions
Subscription plans renew automatically until cancelled. You can cancel at any time from your account settings; cancellation stops future renewals and your plan remains active until the end of the current billing period. Partial periods are generally non-refundable unless required by applicable law.
5. How to request a refund
Email support@flickverseaiworld.com with your account email, the order number, and the reason for the request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method.
6. Statutory rights
Nothing in this policy limits refund or cancellation rights you may have under applicable consumer-protection laws (including EU/UK and US state laws). Where those laws grant stronger rights, those rights apply.